SUPPORT, HELP, AND FAQ PAGE You may need to upgrade your browser with these products in order to view some of our video content. Contact members support by email here
Windows Media	Quicktime	Real Player	Flash	Explorer

Q :: How do I pay by mail?
It's very easy to subscribe to our sites by mail. Please send us an email or call us and we will give you the correct instructions. support@originalhardcore.com

Q :: How can I change my password or other information on my account?
We are sorry, but we cannot update your account information from our end. For security reasons we are not able to change your username, password, credit card number, expiration date, e-mail address, etc. You may, however, cancel your account and then sign up again as a new member. You may then enter any new information that you need to, as well as choose a different username and password, if you like.

Q :: Do I have unlimited access with my trial membership?
YES you will have access to ALL of the content offered on the site you sign up to.

Q :: How does billing work on the Trial membership I purchased?
Many of our sites allow you to purchase a low cost trial membership that is good for a specified number of days. Trial memberships upgrade automatically to the standard monthly membership plan unless you cancel within the trial period (the specified number of days from which you purchased your trial).

Q :: Do I have to pay extra for the live strip shows?
No. We do offer access to independent companies who have products for sale such as; "DVD and VHS tapes", "Toys", "Dating Services", and "Private 1 on 1 webcam shows".

Q :: How often will I be charged for your services?
Your account will be charged every thirty days from the day you originally subscribed. For example, if your account was activated on October 15th, your credit card will be automatically charged again on November 14th. If you cancel your account before that time, we will not renew your account. Instead your account will expire on that date. For example, if you were activated on October 15th and we receive your cancellation on October 30th, your account would expire on November 14th. If you joined on trial basis, the 30-day billing cycle begins at the end of the trial unless you cancel within the trial period. See Question 09.

Q :: What is your refund policy?
You will receive the full benefits of your membership because your password remains active until the end of the most recent paid billing period no matter when you cancel during that period. Please refer to the Terms and Conditions of the website you joined for further information. They can be located in the customer support section of the members' area.

Q :: How do I know that my membership was cancelled?
When you use our automated cancel page you will get a confirmation page. Then the system will send a confirmation to the e-mail address that you provided when
you joined.

Q :: Why have I not receive a cancellation confirmation Email?
It may take up to 24 hours to receive your confirmation Email. If your Email has changed since you signed up or if you used a deferent Email to sign up you may need to confirm your cancelation with our billing suport. They will ask you for 2 of the following. Credit card or checking account number, Email you used to sign up, Member ID, or username.

For epoch.com
WebSite: http://www.billingsupport.com/
E-mail: billing@billingsupport.com
Phone: US and Canada toll Free 1-800-893-8871
Phone: International 1-310-827-9939

CCBill.com and Ccbill900
Phone: 1-888-596-9279
Website: http://www.ccbill.com/customer-service.html
E-mail: consumersupport@ccbill.com
Phone: 1-888-596-9279
International: 1-888-596-9279

For WTS
Website: http://www.wtsbank.com/members/
Email: customerservice@wtsbank.com
US 1-800-717-7476

For GXbill.com
Website: http://www.GXbill.com
Email: support@gxbill.com

If you are not sure who billed you, you can contact our customer support staff. Please send us an email or call, click here to email.

Q :: I Canceled but you are still billing me?
If you have completed our cancelation form and you are still being billed please check your account on one of the following sites. They will ask you for 2 of the following: Credit card or checking account number, Email you used to sign up, Member ID, or username.

For epoch.com
WebSite: http://www.billingsupport.com/
E-mail: billing@billingsupport.com
Phone: US and Canada toll Free 1-800-893-8871
Phone: International 1-310-827-9939

CCBill.com and Ccbill900
Phone: 1-888-596-9279
Website: http://www.ccbill.com/customer-service.html
E-mail: consumersupport@ccbill.com
Phone: 1-888-596-9279
International: 1-888-596-9279

For WTS
Website: http://www.wtsbank.com/members/
Email: customerservice@wtsbank.com
US 1-800-717-7476

For GXbill.com
Website: http://www.GXbill.com
Email: support@gxbill.com

If you are not sure who billed you, you can contact our customer support staff. Please fill out the required form, click here to email us.

Q :: My question was not answered, can I e-mail you?
Certainly, you can contact our customer support staff. Please fill out the required form, click here to email us.

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How Do I disable my Firewall?
http://help.expedient.com/general/disable_firewall.shtml

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For the best possible experience while visiting our sites, please disable your Pop Up Blockers.

Adware Information :
Adware can hijack your internet browser and may prevent you from accessing our websites properly. For more information about adware and how to remove it please click here.

A list of quick fixes for customer’s using Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;EN-US;811113

Plug-ins:

	Windows Media Player- Is a technology that produces streaming video and audio files. The WM player will play most types of movies including its native Advanced Streaming Format (ASF), WAV, AVI, Quicktime and RealOne formats. A good all-around choice. For more questions regarding Windows Media Player, please click here.
	Quicktime- An audio/video technology developed by Apple, but can also play on any PC. Its versatility and quality of playback are outstanding and its ability to compress large movies into small files is remarkable. You don't need the professional version to watch video, just download the free one.
	RealOne Video- A streaming technology developed by RealNetworks for transmitting live video over the Internet. RealVideo uses a variety of data compression techniques and works with both normal IP connections as well as IP Multicast connections. You don't need the professional version to watch video, just download the free one.

You may need to upgrade your browser with these products in order to view some of our video content. Contact members support by email here
Windows Media	Quicktime	Real Player	Flash	Explorer